GDPR

The GDPR strengthens the rights of individuals regarding personal data and gives them better protection.

Clients name are committed to ensuring compliance with the GDPR. Our commitment extends to helping all our clients ensure the comply with the new regulations.

What are your responsibilities as a customer of Clients name?
Clients name are the data controllers of all personal data provided by our customers. This means that we are responsible for determining the reason why that data is being processed and held on the website system. We also have other responsibilities, such as maintaining records of the processing activities that are carried out on the personal data.

Further guidance related to your responsibilities under the GDPR may be available from your national data protection authority, such as the United Kingdom’s Information Commissioner’s Office.

Clients name are not legal experts and it is important that clients seek independent legal advice regarding your obligations under the GDPR.

DATA PROCESSING AGREEMENT
Our Terms and Conditions explains our security and privacy commitments to you. These terms will automatically take effect when the GDPR comes into force on 25 May 2018 or earlier if you are an existing customer and have signed our Terms and Conditions.

PROCESSING INSTRUCTIONS
Any data that you and your users put into our systems will only be processed in accordance with your instructions, as described in our Terms and Conditions.

NON-DISCLOSURE AGREEMENTS
All of our employees and contractors are required to sign a confidentiality agreement and are instructed in what they must do.

DATA EXPORT AND DELETION
We will assist you in exporting or deleting customer data, if required, in line with our agreed service levels. When we receive a deletion instruction from you we will delete all relevant customer data from all of our systems within a period of no more than 30 days.

INTERNATIONAL DATA TRANSFERS
The GDPR requires that any personal data transferred outside of the EU is afforded the same protections as personal data within the EU.

Data Centre Information
We operate our Hosting Service’s from secure co-located data centres within the UK to keep our services running 24 hours a day, 7 days a week. You can find out more about our data centres by following the links below:

4D Data Centres
Datum Data Centres
TSO

We may at times choice to use other third party services such as:
Amazon Web Services – Provision of our AWS services.
Google Cloud Platform – Provision of our GCP services.
Microsoft Azure – Provision of our Microsoft Azure services.

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